––––– UX|UI case study  · 5 min read

Improving data quality. 

Duplicate Management

 (B2B) Fundrasing Management

 –––––  My Role: Product designer

User Researcher, Interaction Designer, UX Designer, UI Designer

–––––  Deliverables

User Research, Design Strategy, Interaction Design, Wireframing and Prototyping, Testing and Iterating.

–––––  Results

- 40% more efficiency spreadsheets or smart searches 
- significant improvement of data quality.
- No more search through excel spreadsheets or smart searches 

Some mobile views 

––––– Problem

• Tidious and long process after import and online donations
• Spelling errors, double names (hyphenated names)
• High number of duplicates per contact some contacts have an absurdly high number of duplicate entries (up to 70).



––––– Solution & Results

For Organisations: 

• Automated search for duplicates
• Time spent on duplicate management has decreased by 40% for the organizations.

Clients Testimony:

 "...The new duplicate management is really beautifully designed. The selection of duplicates is outstanding; there are almost no false-positive hits, but when there are, it’s clearly understandable why. The process of selecting duplicates and the specific fields you want to merge is clear and intuitive.''

"...despite a 30% growth in contacts and transactions—a 40% increase in efficiency."

''...This duplicate management saves us cold hard cash on postage, improves our donor relations (complete donation receipts, no double mailings), and makes life much easier for our clerks.''

Duplicate management views (contacts & duplicates)